How to Mine Your Help Desk Data for SEO Insights

our help desk is a treasure trove of customer insights that your marketing, sales, and customer service teams can all learn from. Depending on the size of your business and the sophistication of your customer, you likely have a collection of tools to allow customers to: Submit support tickets, search your knowledge base (support articles). … Read moreHow to Mine Your Help Desk Data for SEO Insights

The surprising reason we have a 40-hour work week (and why we should re-think it)

‘As long as you get your eight hours in.’ I used to hear this phrase a lot. The thinking is that as long as you put in a set amount of time working (usually at least eight hours or more) you will do well at your job and be successful. We learned that eight hours … Read moreThe surprising reason we have a 40-hour work week (and why we should re-think it)